Community is not a tech thing

Gerry Gaffney of Information and Design in Melbourne runs a user experience podcast. He recently interviewed Ken Carroll of ChinesePod - a highly successful online language learningbusiness based in Shanghai.
A key component of the ChinesePod success is a very strong focus on
user needs and the user experience.

Kn provides some interesting insights into his business model and how the advent of Web 2.0 makes it possible.

Interview with Ken Carroll